Frequently Asked Questions

My i-XY is not detected, or is only occasionally detected by my device

There was an update in iOS 6.1.1 that caused compatibility issues with the i-XY, where it would be only occasionally responsive and have to be physically reconnected to the device in order to be detected.

This has been corrected in firmware version 0.14.19 and above. You can update your firmware to the latest version by following the directions here.