Important information about purchasing from Amazon in the US.

RØDE Microphones does not authorize Fulfilled By Amazon. We have purchased counterfeit RØDE products using Fulfilled by Amazon and highly recommend that you only purchase RØDE products from authorised dealers.

If you purchase any RØDE microphone from an unauthorized dealer via Fulfilled By Amazon you will not receive any US warranty or technical support.

You can view a full list of authorized US dealers here.

Work with RØDE

Local Service and Customer Support Technician

Reference:
SERV004
Location:
Sydney, Australia
Department:
Service
  • Immediate Start - Day shift hours
  • On-site parking

About us:

RØDE Microphones - a uniquely Australian owned and operated audio company - leads the world in the design and manufacture of microphones and sound technology. Our state-of-the-art base in Silverwater has over 30 million dollars in precision machinery, and a staff of more than 140. We also have offices in Seattle, Los Angeles, New York and Hong Kong; making RØDE a truly global company.

We are now looking for an enthusiastic customer service agent/technician to complement our established service team based in our head office, providing our customers and dealer network with world class support across the Freedman Electronics Group product range.

 

About you:

 

  • Experience in customer service/customer facing role.
  • Strong interpersonal skills with a customer-focused attitude.
  • Strong aptitude for self-learning.
  • Team oriented individual with a strong ability to work under own initiative.
  • Able to manage multiple tasks simultaneously.
  • Able to understand ‘signal flow’ and have a strength in problem solving/troubleshooting.
  • Applicants with experience in audio engineering or broadcast will be strongly considered.
  • A basic understanding of or experience in electronics will be highly regarded but is not essential.

 

About the Role:

  • Provide frontline service and support to customers of products of the Freedman Electronics group including RØDE Microphones, Event Electronics, Aphex and SoundField with an emphasis on both phone and online customer service.
  • Service administration, including processing product returns, spare parts shipments and all service shipping documents.
  • Assisting in the creation of support documentation including product FAQ’s and troubleshooting guides. Ensuring up to date documentation is made available to our customers and local dealer network.
  • Product testing and fault finding.
  • Product service and repair.

 

Our factory and offices are modern and bright, offering comfortable staff break areas and an atmosphere which reflects our love of cutting edge technology, and our deep connection to music and all things audio.

Interested?

Send your CV and a covering letter explaining why you would like to be the next person to join the RØDE team.

 

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position


Applications for this position have closed.