Frequently Asked Questions

What information should I include with a service/repair request?

The best way to request a service is to register your microphone for warranty and then request a service via the 'My Mics' page.

If you are requesting a service or repair of a product via email please let us know the following information:

 

  1. Product range
  2. Serial number 
  3. Basic fault description
  4. Your return address
  5. Your contact phone number

 

With this information we will be able to quickly provide you with further assistance for your product.