Important information about purchasing from the US.
RØDE Microphones highly recommend that you only purchase RØDE products from authorised dealers. You can view a full list of authorized US dealers here.
If you purchase any RØDE microphone from an unauthorized dealer you will not receive any US warranty or technical support. You can view a full list of unauthorized US dealers here.
If your microphone has an external power supply, make sure the power supply is turned on. Otherwise ensure that the phantom power supply is turned on at your mixer.
If this is not the source of your problem, then try a different mic lead, a different channel on your mixer and/or different speakers/headphones to determine whether there is a fault other than with the microphone first. If the problem still persists then we suggest talking to the dealer that you purchased the microphone from before contacting your nearest RØDE distributor for assistance.
If you still experience the issue with your microphone, please do not hesitate to contact our technical support team. Click here to contact tech support